We tried working with the delivery company, but they pushed back on fixing our floor. We went right to Wayfair and they forced the delivery company to file a claim through insurance. We gathered all of the estimates (ask a professional to give you an estimate). Submit that, then bug the heck out of them. And back it up in writing. We did get a settlement that we were happy with

Suggest you do something like that. Start with the company that sold you the product. They usually don’t want bad PR