We refinanced in 2021.. mortgage company (A) was paid off and replaced with Mortgage company (B). Flash forward to now, and I'm trying to take out some home equity to do a few renovations and upgrades.

I send in all the info, get approved, it goes to underwriting where it gets kicked back saying "Two loans are showing on your title".. One from (A) and one from (B).

The home equity lender put me in a holding pattern while they 'look into it'. I've sent them the closing documentation from 2021, I've called up mortgage company A (and went through a few hours of pass-the-call) and they say "We've entered a ticket in our system for you, we'll let you know what we find by Sept 15th".

meanwhile.. I have a contractor showing up in 2 weeks who will expect a large amount of cash to pay off his boat.

Whats the fastest way i can resolve this situation? Ideas?