No one in the ticket office or in charge of selling tickets responding after he said vulgarity and over the top...."we actually want it that way."
This is AggieAndee level of trolling. 100% didn't happen.
Does stuff happen there? Yes. Did they tell your buddy "we actually want it that way." Lies.
I've been to dozens of Utah games and yes there's a contingent of slovenly, drunken losers or loudmouths that treat opposing fans like dirt. Yes, I've had it happen to me while attending the Holy War up there.
But someone high up in the ticket office saying they want it vulgar. Nah, didn't happen. Your buddy is lying.