as painful as possible so they can shell out less money. That's why those of us who deal with that crap are turning to AI. The longer my career goes, the more I believe most problems are caused my misaligned incentives. I believe in the free market. But certain industries favor oligopolies and government involvement, and that's where I see a lot of these incentive problems. It's frustrating as a startup in a competitive market. We can't afford to be so obstinate.