Call center is about the only area I see AI actually being able to replace humans. They read scripts anyway

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Apr 2, 2025
6:18:58pm

Mike Honcho Political Junky

Call center is about the only area I see AI actually being able to replace humans. They read scripts anyway

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Mike Honcho

Previous username: BYUCoug11
Bio page: Mike Honcho
Joined: Feb 27, 2011
Last login: Apr 4, 2025
Total posts: 56,481 (10,767 FO)

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Messages

Author

Time

Protectionism and capability nerfing are what will kill AI for large companies

Mike Honcho Political Junky

Apr 2, 5:41pm

I joked with a sales person at a company that sells a product that automates

Hypnotoad

Apr 2, 6:11pm

Sounds like I'm going to dislike dealing with insurance even more in the future. 🙁

Bert609

Apr 2, 6:13pm

Perhaps. But I've had enough frustrating interactions with entry level call

Hypnotoad

Apr 2, 6:15pm

RE: Perhaps. But I've had enough frustrating interactions with entry level call

Bert609

Apr 2, 6:18pm

Call center is about the only area I see AI actually being able to replace humans. They read scripts anyway

Mike Honcho

Apr 2, 6:18pm

So much investment in AI while APIs and other basic functionalities languish. It’s maddening.

Mike Honcho

Apr 2, 6:13pm

In my case, I work with insurance companies who are incentived to make things

Hypnotoad

Apr 2, 6:21pm

Biggest problems is I'm seeing companies trying to implement AI because it's well...AI. That's like saying "WE NEED

Bert609

Apr 2, 6:12pm

That’s been a fun realization for a lot of our excited business leaders. AI has done a good job of showing them how

Mike Honcho

Apr 2, 6:17pm

Just go buy foundry from palantir. Problem solved.

Apr 2, 9:53pm

Nope. Not solved. The problem isn’t data integration.

Mike Honcho

Apr 2, 11:35pm

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