Can't do it online:

We issued the passport you are renewing between 2009 and 2015. The passport was issued over 9 years but less than 15 years from the date you plan to submit your application.

Can't do it in person:

Apply in person if you respond "Yes" to at least one of the following statements:

I am applying for my first U.S. passport book or card.*
I am applying with my child who is under age 16.
My most recent U.S. passport was issued when I was under age 16.
My most recent U.S. passport was lost, stolen, or damaged.
My most recent U.S. passport was issued more than 15 years ago.
If you could not respond "Yes" to at least one statement, go to our Renew by Mail page.