Well, I guess if you play with fire too much, you eventually get burned.

Instead of going to Texas today for the bowl game, my wife and I booked flights to Mesa for a funeral. We booked the flights through Allegiant, to fly out of Provo this morning at 6:30, arrive around 8:30ish, be there for the funeral (starts at 10) and to visit for the day with family, and then fly home tonight.

Woke up 4:30 AM, showered and got dressed, got to the airport on time, through TSA PreCheck no issues, just to hear that our flight had just been delayed until 11:00 *PM* tonight. The plane that was going to take us to Mesa had been reassigned to a flight that was now bound for Houston. Nothing we could do. Another flight wasn't departing PVU until 11:30ish I think, at which point would miss everything anyways.

We went up to the counter to see what our options were, at which point a supervisor told the gate agent to stop assisting Mesa travelers and to start boarding the Houston flight. We were instructed to go back out to the ticketing line to work on getting service. Stood in line for 30 minutes, got to the front of the line and while waiting, looked at alternate flight options. Selected one that said it would take off at 9 AM now, arrive 10:30ish, only 2 seats left... ultimately I selected it out of desperation. ...Seconds after, I saw that the 9 AM flight I had selected was for Mesa to Provo, not Provo to Mesa. So as of right now, I have a morning flight from Mesa to Provo, and then another flight from Mesa to Provo tonight. Heart sank, now because of desperation Allegiant might be able to ¯\_(ツ)_/¯ it off and say I accepted an alternative flight and they won't have to refund me.

Noticing that we're still at the front of the line, Allegiant counter starts taking customers going to Santa Ana only, to check in their bags... we're getting passed up by at least 10 passengers. Ultimately someone takes us up at the counter, but not before that same supervisor who was at the gate comes trotting up to the front to tell her staff at the counters to not assist any customers from the Mesa flight that was delayed this morning.

We get to the counter. I just ask for a refund at this point because there are no other options. She takes my information, walks over to that very supervisor, and comes back with two meal vouchers for our trouble and says we have to call customer service to get everything taken care of.

I've now been on hold for over an hour. This trilly jazz hold music is going to make me punch a hole in my wall. I'm heartbroken I can't be there to support my family.

Update: I'm getting a full refund for the purchase of the flights.