I've been with Bob Clark and his wife and son since 2000, but he passed away earlier this summer and the family is no longer in the business. He always answered an email within 15 minutes and usually faster and was great to work with. We automatically got transfered to an office closest to our home, and I'm already having a lot of trouble getting responses to my e-mails or texts, plus he's saying stuff like our daughter can't drive our car even to a store or friend's house if she visits from college unless we are paying for her on a plan. Bob and Grant said our college kids were fine driving as guests. Even one son who drove our car to work every day for work during the Summer.
I see no reason to stay with this new guy if I'm already unhappy after my first month.