because you can't reserve specific seats. Your points just get you a time slot to choose. If your same seats are available, you can get them again but that doesn't happen very often. Imagine the reason they've had those same seats is because they're in the EZ and most people prefer sideline so they just happen to be available when it's their turn to pick.
The only ones who keep the same sweet seats are legacy donors which is not them. She's expecting the whole system to work differently for them.