is anything special, almost everyone is decent to strangers. I do agree that 5% of Ute fans are the worst and they give their fanbase a bad name.

The thing is, BYU doesn't have that 5%. Comparatively, we literally have no bad fans. So our fanbase gets a good reputation. Their fanbase gets a bad reputation. If you want a good reputation, you need to actually gatekeep those fans effectively. If you can't do that, your fanbase will continue to be known as the worst in the nation.