We just have different thresholds for our judgement to provide someone with service.
Some people judge another persons yard as disheveled and unkept because it’s not cared for to their standards. That’s probably not a good barometer to use to offer to help and call it a service.
Likewise, just because someone has decided to move, isn’t enough justification to assume a lot about that person and that they must want help packing and loading a trailer.
Be careful in your judgements, you’re working on partial information and rarely going to judge correctly.