What's my friend supposed to do about the wait time complaint?

May 23, 2019
7:20:23am

Hypnotoad All-American

It would cost him hundreds of thousands of dollars to resolve that issue. If you don't want to wait so long then go to a less popular place or a large chain restaurant. You can communicate the long wait without docking points in the review.

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Hypnotoad

Previous username: hessrp
Bio page: Hypnotoad
Joined: Jun 24, 2013
Last login: Jul 1, 2024
Total posts: 47,952 (2,021 FO)

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Messages

Author

Time

I've never paid attention to restaurant reviews until recently when my friend's

Hypnotoad

5/22/19 10:10pm

People are awful morons

Dillinger

5/22/19 10:11pm

My friend gets a kick out of the reviewers that write as if they are culinary

Hypnotoad

5/22/19 10:18pm

The democratization of reviewing reveals how incredibly bad 99% of people are

Gustav

5/23/19 5:32am

If you have some free time, find a really ridiculous bad review on Google/Yelp

BigT801

5/22/19 10:14pm

I could see some people doing this just trying to get the owners to offer them

crack

5/22/19 10:17pm

Could be!

BigT801

5/22/19 10:19pm

it is an absolute nightmare to run a restaurant. It's seriously unreal

Mayor of Cougartown

5/22/19 10:16pm

I don’t see anything wrong with an honest review.

mobomanjoe

5/22/19 10:16pm

Online reviews seem passive-aggressive to me. If I have a problem, I explain it

crack

5/22/19 10:20pm

I get that. The challenge my friend has is that his restaurant is popular but

Hypnotoad

5/22/19 10:24pm

I don’t go to a restaurant unless I’ve read yelp reviews on it

kotacoug

5/22/19 10:18pm

There is an Asian takeout place I love that started using new bowls that were

777

5/22/19 10:23pm

I almost always dismiss the service reviews. Tell me about the food.

fattycoug

5/22/19 10:26pm

Same.

kccougar

5/22/19 10:30pm

Especially people who mention personal problems, like "I had a hip replacement

Game Changer

5/22/19 10:45pm

Name checks out

Bob Vance

5/22/19 10:48pm

I agree. The problem is that most people look at a score

cougarmanguy

5/23/19 12:41am

I don't go by the actual rating as much as the comments. If there is

ManicBlue

5/22/19 10:38pm

Service shouldn't be arbitrary If it's a random issue it'll be an outlier

molodyets

5/22/19 10:50pm

Most of the reviews I'm referring to praise the food and end with

Hypnotoad

5/22/19 11:09pm

But those are legitimate complaints.

John Doe

5/23/19 5:23am

What's my friend supposed to do about the wait time complaint?

Hypnotoad

5/23/19 7:20am

Does he set expectations?

mobomanjoe

5/23/19 7:31am

He has a small restaurant. Also he tells people all the time in response to

Hypnotoad

5/23/19 7:36am

Maybe be more specific?

mobomanjoe

5/23/19 7:41am

And there are things the staff can do to help. If they are just standing there

BYUtka

5/23/19 7:43am

But that can be off-putting to customers. It sounds like 'come back when its convenient for us' to some ears.

John Doe

5/23/19 9:01am

I think it is a particularly important issue for him as people will go there

BYUtka

5/23/19 7:40am

So it sounds like there are legitimate issues... maybe the needs to

kotacoug

5/23/19 8:58am

Same rule applies. A few bad apples will make the location 4.4 instead of 4.5

molodyets

5/23/19 8:50am

I agree, but sometimes poor service can be a sign of broader problems.

garyfan

5/22/19 10:56pm

What is your friend's restaurant?

BYUtka

5/22/19 10:57pm

Umami Japanese BBQ in Vineyard, UT

Hypnotoad

5/22/19 11:07pm

Love that place. Just like I remember from Japan.

Ojiisan

5/23/19 7:03am

My brother says the same thing. He loves the cow tongue. He lives in Vineyard so

BYUtka

5/23/19 7:25am

The missionaries have been banned from a number of these places in Japan lol

kotacoug

5/23/19 8:59am

We cleared them out a few times after district meetings.

Ojiisan

5/23/19 9:04am

Is that where you cook the food yourself on s grill at the table?

fattycoug

5/23/19 7:05am

Yes

Hypnotoad

5/23/19 7:21am

4.5/5* on yelp, he shouldn’t expect any better.

holipuluki

5/22/19 11:25pm

Yeah. He has great reviews overall. He has 4.6 on Google with over 160 reviews

Hypnotoad

5/23/19 7:22am

Every business is judged by how their frontline employees treat customers

cougXor

5/23/19 6:20am

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