Much of what made the parks "magic" couldn't be understood through a spreadsheet. From the magic express to the fast pass system. There's relentless pressure to monetize everything. People were only willing to pay the Disney premium because of the "magic". I think the Executives failed to understand why people were willing to pay more to go to Disney Parks. And I think they upset the value proposition.

Their latest iteration of the Genie+ system was the last straw for me. I'm a big fan of the Disney parks and we'll be going elsewhere in the future.