because it was “acting funny”. First, it literally took 15 minutes to boot. I was staring at a blank screen for several minutes. Then when I finally got into windows, it was impossibly slow. The task manager showed the HDD pegged at 100% utilization, although it wasn’t any specific process responsible. And the trackpad mouse was broken so the left mouse button kept getting held down. Moving the mouse was acting like dragging it- windows would move or things get highlighted. With the HDD utilization, every click or action had a delay. He said that he couldn’t open Google Docs. Opening the browser too like 5 minutes, and then another minute or so just to click on the Google docs bookmark.

After 2 hours I told him to buy a new laptop.